Privacy Policy

Introduction

Your privacy is very important to us. We are committed to protecting and respecting your personal data. This Privacy Policy describes what types of personal data we collect about you when you choose to use our services, how we will use your personal data, when and with whom we share it and how we will keep it safe. It also details your rights in respect of our processing of your personal information and how you may exercise them. Please take the time to read and understand this policy. We may make changes to this Notice from time to time and it is important that you check this Notice for any updates. Any personal information we hold will be governed by the current privacy notice at the given time. If we make changes we consider to be important, we will communicate them to you. Please note that this notice is addressed to customers and potential customers. If you are an DIAGO FINANCE employee, a contractor to DIAGO FINANCE or a third-party service provider, your personal information will be used in connection with your employment contract, your contractual relationship or in accordance with our separate policies which are available by contacting us. Any reference to ‘us’, ‘our’, ‘we’ or ‘ DIAGO FINANCE’ in this privacy notice is a reference to each group company within the DIAGO FINANCE Group as the context requires unless otherwise stated. Similarly, any reference to ‘you’, ‘your’, ‘yours’ or ‘yourself’ in this privacy notice is a reference to any of our customers and potential customers as the context requires unless otherwise stated. By accessing our websites, including using any of the communication channels to contact us, we consider that you have read and understood the terms of this notice and how we process any information you disclose to us including personal data prior to becoming a client. Once you open an account with us you agree that this notice, including any amendments, will govern how we collect, store, use, share and in any other form process your personal data and your rights during our business relationship and after its termination.

What kind of personal information do we collect and store?

As part of our business we collect personal data from customers and potential customers that include the following:

✓ Name, Surname and contact details

✓ Date of birth and gender

✓ Information about your income and wealth including details about your assets and liabilities, account balances, trading statements, tax and financial statements

✓ Profession and employment details

✓ Location data

✓ Knowledge and experience in trading, risk tolerance and risk profile

✓ IP address, device specifications and other information relating to your trading experience

✓ Bank account, e-wallets and credit card details

✓ Details of your visits to our Website or our Apps including, but not limited to, traffic data, location data, weblogs and other communication data.

If you are a corporate client we are required to collect additional information such as corporate documents of address, shareholders, directors, officers including additional personal information on the Shareholders and Directors. We have the right to ask any additional information we deem necessary to be compliant with our legal and regulatory requirements. We obtain this information in a number of ways through your use of our services and websites, the account opening applications, our demo sign up forms, webinar sign up forms, website cookies and similar tracking technology built into our Websites and Apps, subscribing to news updates and from information provided in the course of our ongoing relationship. We may also collect this information about you from third parties either through bought-in third party marketing lists, publicly available sources, social media platforms, introducing brokers and affiliates, bankers and credit card processors, subscription-based intelligence databases and other third-party associates. We may ask for other personal information voluntarily from time to time (for example, through market research, surveys or special offers). If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or service. We may record any communications, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our relationship with you. These recordings will be our sole property and will constitute evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or any other further notice. Further, if you visit any of our offices or premises, we may have CCTV which will record your image.

Who may we disclose personal information to?

As part of using your personal information for the purposes set out above, we may disclose your information to:

✓ other companies within the DIAGO FINANCE group who provide financial and other services; Privacy Policy

✓ third party apps providers when you use our apps, communication systems and trading platforms which are provided to us by third parties;

✓ service providers and specialist advisers who have been contracted to provide us with services such as administrative, IT, analytics and online marketing optimization, financial, regulatory, compliance, insurance, research or other services

When and how do we obtain your consent?

We may process your personal data for one or more lawful bases of processing (“Lawful Basis”) depending on the specific purpose for which we are using your data. The Lawful basis are the following:

✓ to perform our contractual obligations towards you

✓ to be compliant with the legal and regulatory requirements

✓ to pursue our legitimate interests.